Product Refund and Return
Refund & Return Policy
Shaklee Corporation will accept returns under the Shaklee Guarantee when the products were purchased directly from Shaklee. A refund will be issued for the full amount paid less shipping which the customer is responsible for. Customers can return items by completing the following process:
- Call 1-800-SHAKLEE
- Receive appropriate return instructions from Shaklee Agent
- Ship Product via carrier of choice to:
5650 Greenpoint Drive North
Groveport, OH 43125
When a customer purchases from the inventory of a Shaklee Independent Distributor, the Distributor must honor the Shaklee Guarantee by providing immediate refunds (or exchanges) on sales of personal use quantities (unit sales) to a consumer who is dissatisfied with the products. A refund will be issued for the full amount paid less shipping which the customer is responsible for.
Shaklee Independent Distributors should refund the full purchase price to their customer before obtaining reimbursement of the price they paid from Shaklee. Shaklee will process returns under the Guarantee provided Distributors submit a Product Experience Report (PER) by phone or mail. Applicable Price Differential and PV will be reversed and deducted from the Distributor and may be reversed and deducted from the uplines of record making the transaction revenue neutral for all parties.
If the purchase price of the returned products is greater than $75, the products must be returned to Shaklee before credit is issued. A Product Return Authorization number must be obtained from Shaklee for these returns, and the customer is responsible for paying the shipping cost on the return.
Note: The Shaklee Guarantee does not apply to product purchased for resale. See Inventory Returns below.) Water treatment units are covered by a 60-day guarantee and certain warranties rather than by the Shaklee Guarantee.
To obtain refunds for inventory returns (as opposed to consumer refunds under the Shaklee Guarantee), Shaklee Independent Distributors must resign their distributorships. Inventory returns consist of products purchased for resale or in quantities that could be construed to be greater than an individual or individual family could be reasonably expected to consume. In addition, returns of GOLD, GOLD Plus and Super GOLD PAKs, as well as Distributor Kits, are considered inventory returns for purposes of this policy. The Company will accept returns of product inventory as long as the products:
- Are in good, salable condition. Products for return must not be past their expiration date, if applicable, or the shelf life of the products. They must have been purchased less than one (1) year before the date of return. (In the states of Georgia, Louisiana, Massachusetts and Wyoming, there is no time limitation on the return, but the products returned must be in good, salable condition.)
- Are unopened, with seals and labels intact, except in the case of GOLD, GOLD Plus and Super GOLDPaks and Distributor Kits. The products contained in the GOLD Paks and Distributor Kits must be unopened, with seals and labels intact.
- Show a printed expiration date on the label (if applicable) that is three or more months after the date of return.
The resigning distributor is responsible for the cost of shipping the returned products to Shaklee.
Shaklee will deduct from the refund the bonuses paid to the resigned Shaklee Independent Distributor on the returned inventory, as well as a 10% handling charge. Shaklee reserves the right to recapture bonuses and Price Differential from the upline Shaklee Independent Distributors and Business Leaders who were paid those bonuses on the products returned. In the case of GOLD, GOLD Plus and Super GOLD PAKs, Shaklee will recapture all bonuses, including but not limited to Leadership Bonuses, Infinity Bonuses and GOLD bonuses, from the upline Shaklee Independent Distributors and Business Leaders who were paid those bonuses on the returned packs. Shaklee reserves the right to recapture FastTRACK Bonuses and FastTRACK Matching Bonuses in circumstances where Shaklee determines that the volume used to qualify for the bonuses was substantially due to GOLD, GOLD Plus, Super GOLD PAKs or any other products that were later returned.